Shipping policy

We ship Australia Wide! PO Boxes and Rural areas included.

For orders in WA, NT, QLD and any PO Boxes, Parcel Collect or Parcel Locker addresses in any state, only Australia Post Shipping is available.

FREE Shipping applies to all orders containing the Ferguson Taster Bag OR when you spend $150 or more in our store

Standard Shipping: uses Couriers Please or Aramex

$7 - When you spend between $99 and $150

$12 - When you spend below $99

Auspost Shipping: uses Australia Post

There are a lot of factors that determine how fast your order will get to you and unfortunately none of which we have any control over. 

If your parcel is lost or doesn't arrive as per the tracking page, please email us at woof@fergusonstreatos.com.au and we are always happy to re-send your order again without incurring any fees. Though this is rare, it has happened in the past. 

Please be patient with us and the postal service, they are doing the best they can. 
Couriers Please & Aramex - they are the best in the business and almost all of our parcels get to you within the delivery timeframes.

Australia Post is our only postal option for Rural and PO Boxes/Parcel Locker addresses, if they are slow, understand that they are a government service and is the national standard for postage in Australia. 

When enquiring about your late/lost parcels, it would be highly appreciated if you can remain polite and understanding. There is no need to use an angry tone or throw your frustration at us as it wont get your parcel to you any faster. 

Once your order leaves our warehouse, please understand that we have NO CONTROL over shipping/postage in any way. We do our best to coordinate with our couriers in the case of missing or late parcels, but understand that we are just a two person team that is doing our best to ensure your parcels get to you. 

Thank you for your understanding 

Please check your shipping address is correct at checkout.
Often, your auto-fill settings inputs incorrect or old addresses. 

Once your order is confirmed, please check your order confirmation email that the address submitted with your order is correct. 

If you've accidentally submitted the wrong address, please email us asap to woof@fergusonstreatos.com.au

We will change your address for you if we haven't shipped your order. If your order has shipped, please be aware that there will be extra fees to redirect your order to a new address. 

New Zealand Shipping

We ship to New Zealand at cost. Please select the shipping options at checkout. We can ship all our products to NZ except poultry items due to NZ Customs & Border rules. 

IMPORTANT: Please note that we cannot offer you a refund or any kind of credit should your order be thrown out by NZ customs.

We ship worldwide at cost! Please select the shipping options at checkout.