FAQs

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How are the Treatos made?


Treatos are Air Dried* Single Proteins


Everything in our range are single proteins air dried* to perfection. That's it! No additives or preservatives, 100% natural. When we say Chicken Jerky on the packet, it literally is just chicken fillets...dried!

Also, all our Treatos are made from hooman-grade ingredients! That means no road kill or strange animal off-cuts that wouldn't make it into a hooman butcher. 


*When we say air dry, we use air between 70-100 degrees Celsius to gently dry for 24-72 hours. 

Where are the Treatos made?


Australia

You can be rest assured that all the ingredients are 100% Australian and Treatos are produced in accredited facilities in Australia.

When will I get my Treatos?


Hopefully Soon!

Note that shipping (on average) can take anywhere between 2-20 Business Days from the moment the order leaves our warehouse.

Your orders will generally leave our warehouse between 2-4 business days since you placed the order.

There are a lot of factors that determine how fast your order will get to you and unfortunately none of which we have any control over. 

If your parcel is lost or doesn't arrive as per the tracking page, please email us at woof@fergusonstreatos.com.au and we are always happy to help you investigate and rectify when required. Though this is rare, it has happened in the past. 

Please be patient with us and the postal service, they are doing the best they can. We use Couriers Please, Aramex and Australia Post.

Australia Post is our only postal option for Rural and PO Boxes/Parcel Locker addresses, if they are slow, understand that they are a government service and is the national standard for postage in Australia. 

When enquiring about your late/lost parcels, it would be highly appreciated if you can remain polite and understanding. There is no need to use an angry tone or throw your frustration at us as it won't get your parcel to you any faster. 

Once your order leaves our warehouse, please understand that we have NO CONTROL over shipping/postage in any way. We do our best to coordinate with our couriers in the case of missing or late parcels, but understand that we are just a two person team that is doing our best to ensure your parcels get to you. 

If you are concerned about not receiving your Treatos, give us a shout out at woof@fergusonstreatos.com.au and we can help you track where your Treatos are at.

Where do you Ship and How much is Shipping? 

Do you do Returns?


Hopefully you would never want to return yummy treatos, but if you must - yes!

See our Refund Policy for more information.