Treatos are Air Dried* Single Proteins

Everything in our range are single proteins air dried* to perfection. That's it! No additives or preservatives, 100% natural. When we say Chicken Jerky on the packet, it literally is just chicken fillets...dried!

*When we say air dry, we use air between 70-100 degrees Celsius to gently dry for 24-72 hours. 

Australia

You can be rest assured that all the ingredients are 100% Australian and Treatos are produced in accredited facilities in Australia.

Hopefully Soon!

Note that shipping (on average) can take anywhere between 2-20 Business Days from the moment the order leaves our warehouse.

Your orders will generally leave our warehouse between 1-3 business days since you placed the order.

There are a lot of factors that determine how fast your order will get to you and unfortunately none of which we have any control over. 

If your parcel is lost or doesn't arrive as per the tracking page, please email us at woof@fergusonstreatos.com.au and we are always happy to help you investigate and rectify when required. Though this is rare, it has happened in the past. 

Please be patient with us and the postal service, they are doing the best they can. We use Couriers Please, Aramex and Australia Post.

Australia Post is our only postal option for Rural and PO Boxes/Parcel Locker addresses, if they are slow, understand that they are a government service and is the national standard for postage in Australia. 

When enquiring about your late/lost parcels, it would be highly appreciated if you can remain polite and understanding. There is no need to use an angry tone or throw your frustration at us as it won't get your parcel to you any faster. 

Once your order leaves our warehouse, please understand that we have NO CONTROL over shipping/postage in any way. We do our best to coordinate with our couriers in the case of missing or late parcels, but understand that we are just a two person team that is doing our best to ensure your parcels get to you. 

If you are concerned about not receiving your Treatos, give us a shout out at woof@fergusonstreatos.com.au and we can help you track where your Treatos are at.

During peak sale periods we often run into supply issues. Due to the slow drying process & natural ingredients required to make our treatos, this is unavoidable.

Usually we will mark out of stock items as a "pre-order".

In the event you have ordered an out of stock item, it means that your treatos are being dried or waiting to be dried.

Please note that all items in your order must be in stock before we can ship them out to you. We appreciate your patience.

As long as you have received a confirmation email, your orders will get to you, please do not worry.

You will not receive a tracking link until we print your shipping labels, generally this is when your order is ready to be dispatched. 

Thank you for your understanding

Any questions please email us at woof@fergusonstreatos.com.au 

See our Shipping Policy.

Hopefully you would never want to return yummy treatos, but if you must - yes!

See our Refund Policy for more information.