Note that shipping (on average) can take between 2-20 Business Days from dispatch (ie. the moment the order leaves our warehouse)Your orders will generally leave our warehouse between 2-3 business days since you placed the order.

There are a lot of factors that determine how fast your order will get to you and unfortunately none of which we have any control over. 

If your parcel is lost or doesn't arrive as per the tracking page, please email us at woof@fergusonstreatos.com.au and we are always happy to re-send your order again without incurring any fees. Though this is rare, it has happened in the past. 

Please be patient with us and the postal service, they are doing the best they can. Our Sendle Couriers are Couriers Please & Aramex- they are the best in the business and almost all of our parcels get to you within the delivery timeframes.

Australia Post is our only postal option for Rural and PO Boxes/Parcel Locker addresses, if they are slow, understand that they are a government service and is the national standard for postage in Australia. 

When enquiring about your late/lost parcels, it would be highly appreciated if you can remain polite and understanding. There is no need to use an angry tone or throw your frustration at us as it wont get your parcel to you any faster. 

Once your order leaves our warehouse, please understand that we have NO CONTROL over shipping/postage in any way. We do our best to coordinate with our couriers in the case of missing or late parcels, but understand that we are just a two person team that is doing our best to ensure your parcels get to you. 

Thank you for your understanding.